Mooloolaba Triathlon

If you cannot participate in the event, entry fee refunds are available in accordance with the below stated Athlete Withdrawal dates only. After the stipulated dates, entry fees are non-refundable for withdrawals initiated by the athlete (or, where the athlete is a minor, the authorised adult who completed the entry on their behalf). Requests for refunds must be notified to the organiser in writing via email at mooloolabatri@ironman.com.

ELIGIBLE ATHLETE WITHDRAWAL REFUNDS

Where eligible, please allow up to 30 business days for your refund to be processed. The refund is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, it is the athlete’s responsibility to notify our customer service team when requesting the eligible refund.

• 45% of entry fee refundable for athlete withdrawal requests made up to 11:59pm (AEST) on 15 December 2024.
• 22% of entry fee refundable for athlete withdrawal requests made up to 11:59pm (AEST) on 26 January 2025. No refunds for athlete withdrawals after this date.

Where the athlete is a minor, any athlete withdrawal request must be made by the authorised adult who completed the entry on that athlete’s behalf.

*The following additional purchases paid for at the time of entry (if any) will be refunded in addition to the entry fee: AusTriathlon One Day Race Membership and Premium Mates Wave. Any other additional purchases, already paid for on your behalf by IRONMAN to a third-party service provider such as Official Event Photographer photo packages are not refundable. 

**Athletes who have deferred into this event from a previous year or transferred into this event from another event or entered the event through the use of an Event Credit are not eligible for athlete withdrawal refunds. 

Please note: This event takes place in Mooloolaba, Queensland, Australia. It is each athlete’s sole responsibility to ensure that they can attend (including Athlete Check-In during specified times) and compete in the event on the day. Other than as provided for in the Athlete Withdrawal program set out above, no further remedies will be provided for change of mind, change of personal circumstances (including work conflicts), or injury.

If you decide to withdraw at the event after collecting your race kit at Check-In, please advise Event Information onsite and hand your timing chip in. If you need to withdraw on race day, your details must be recorded by the Drop Out Clerk located at Event Information.

MOOLOOLABA TRIATHLON PREGNANCY POLICY

• For Athletes that become pregnant after registering for Mooloolaba Triathlon: Event Organiser will provide a refund or deferral of their entry for up to two years to the same event and distance with proof of pregnancy or birth certificate of new child(ren).
• For Athletes that are adopting or birthing via surrogacy: Event Organiser will provide a refund or deferral of their entry for up to two years to the same event and distance with proof of surrogacy birth or adoption within three months prior, or two months post-event date.
• For Athletes with a partner that is pregnant: Event Organiser will provide a refund or deferral of their entry for up to two years to the same event and distance with proof of due date or delivery on or within one month prior, or two months post-event date.

Verification

Athletes are required to provide written confirmation, by a qualified person or through official documentation, of the relevant circumstance e.g. medical note signed by a doctor, physician or registered midwife.

Event Organiser reserves the right to request additional verification of the relevant circumstances and may deny a refund or deferral request if the documentation provided is deemed insufficient.

Transfer your entry to a different distance

Athletes can request to transfer their entry to a lesser or greater race distance up until such time as that race distance is sold out, subject to the following terms: 

• To request a transfer from one race distance to another, athletes must email the customer service team at mooloolabatri@ironman.com before 5:00pm (AEST) 2nd March 2025. After this date and if not sold out, such requests can only be made at the Help Desk at Athlete Check-in. 
• Transferring to a greater distance: Where an athlete requests to transfer to a greater distance and space is available, the athlete is required to pay the difference in entry fees between the two distances. 
• Transferring to a shorter distance: Where an athlete requests to transfer to a shorter distance and space is available, the difference in entry fees will not be refunded. 
• To request a transfer from an Individual category to a Relay Team, athletes must email the customer service team at mooloolabatri@ironman.com on or before  5:00pm (AEST) 2nd March 2025. After this date and if not sold out, such requests can only be made at the Help Desk at Check-in see Event Schedule.
• Individual to Relay Team: Where an Individual athlete requests to transfer to a Relay Team and space is available, the athlete is required to pay the difference in entry fees between the two categories.  
• If transferring into a Relay Team, email must contain Relay Team name, chosen team password, team category (male team, female team or mixed team) and relay leg the individual will be competing in.
• Relay Team to Individual: Where an Individual from a Relay Team requests to transfer to an Individual and space is available, the difference in entry fees will not be refunded.  
• Where the athlete is a minor, any distance transfer request must be made by the authorised adult who completed the entry on that athlete’s behalf. 

Transfer to another Athlete

Individual athletes are not permitted to transfer their entry (or any Premium Package benefit) to another athlete. Please note it is prohibited for someone else to compete under your name or for you to compete under someone else's name. This will result in suspension from your State Triathlon's Association and banning of both parties from future IRONMAN Oceania/Multisport Tri races.

All athletes must have an AusTriathlon membership to race. Existing AusTriathlon members enter using the Triathlon Australia Annual Member category and it will automatically validate your TA membership through the registration process. All general entries must pay a one day race membership during the registration (prices below, inclusive of all fees and taxes). This ODL provides Personal Accident insurance for accidental death and permanent injuries while competing in the event (up to a maximum of $25,000) and Public liability insurance for property damage or injuries caused by you to others during the race. Please note this ODL does not provide coverage for: bikes, personal property damage, your out-of-pocket medical expenses or loss of income. To upgrade your level of insurance and/or for more details see: www.triathlon.org.au/Membership/Annual_Membership.htm

Standard Distance ODL - AUD$22.50 (Inclusive of all fees and taxes)

Sprint Distance ODL - AUD$12.50 (Inclusive of all fees and taxes)

No deferral option available.

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